CONNOISSEUR’S TERMS & CONDITIONS

Reservations, Deposits & Final Payments
A deposit is required to secure a reservation. Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. All balances are due 60 days prior to departure, unless otherwise stated. Some airfares or services must be paid in full at the time of booking. If payment is not received by the due date, airline and all other reservations will be cancelled. Connoisseur’s World is not responsible for any penalties, fare increases or fees incurred due to late payment. Submission of payment to Connoisseur’s World signifies the acceptance of the Terms & Conditions of Sale.

Payment may be made by check, debit and credit cards from American Express, Visa, MasterCard, Diners Club, Discover Card. Connoisseur’s World only accepts checks made payable to Connoisseur’s World. All returned checks are subject to a $35 service charge.

CREDIT CARDS
You represent and warrant that any credit card information that you submit to us is true, accurate and complete, and you agree to maintain its accuracy and immediately notify us if any information is inaccurate. When you make a purchase through Connoisseur’s World using a credit card, you authorize us to charge your credit card at the time you make the purchase. For credit card payments-except for flight only bookings-we charge a fee of ______ the travel price, but no more than ______ USD.

We may use a third party credit card processing company to process and charge your credit card and by providing us your credit card information, you acknowledge that we may share such information with the third party credit card processing company for billing purposes. You are solely responsible for any and all fees charged to your credit card by the card issuer, bank or financial institution, including, without limitation any credit card membership, overdraft or over-the-credit-limit fees. Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee.

If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against Connoisseur’s World dba www.connoisseurs.me, and in the event that payment has been made to Connoisseur’s World by credit card, you agree that you will not seek to charge back your payment to Connoisseur’s World . If Connoisseur’s World incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owing to Connoisseur’s World via money order or cash immediately.

TERMS OF PURCHASE
Please note that separate terms and conditions dictated by the applicable supplier may (will) apply to your reservation and purchase of products and services. You agree to abide by such terms and conditions, including payment of all amounts when due and compliance with the applicable supplier's policies, rules and restrictions regarding availability and use of fares, products and services. You understand that any violation of any such supplier's terms, conditions, policies, rules or restrictions may result in (a) your forfeiting any monies paid for such reservation or purchase, (b) cancellation of your reservation or purchase, (c) your being denied access to any flights, hotels or other products or services, and (d) Connoisseur’s World . debiting your account for any costs Connoisseur’s World. incurs as a result of such violation. You acknowledge that you will be responsible for all charges, fees, duties, taxes and assessments arising out of your purchase of the travel products from Connoisseur’s World.

SERVICE & PRICE CHANGES
Prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. As noted above, by making the booking, you expressly acknowledge your acceptance of these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes, fees or carrier imposed surcharges after full payment will be your responsibility) applicable to your purchase.

Additional taxes and surcharges (including carrier imposed surcharges) that cannot be pre-collected may be charged locally by car rental agencies, hotels or other.
Change fees do not constitute an increase in the price of an already purchased ticket, as technically the consumer is purchasing a new ticket for new travel.

TRAVEL DOCUMENTS
Travel documents including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking.

As soon as you receive your booked itinerary, check it thoroughly to make sure it is correct as to dates, times, fares and rates. We are not responsible for losses and inconveniences arising from your failure to check your itinerary. If your flight is delayed for any reason, the airlines are not required by law to pay for your en route expenses, such as meals, hotels, taxes and phone calls. Airlines sometimes make changes to flight schedules; we recommend you re-check exact flight times prior to departure and prior to your return

CANCELATION BY US OR THE SUPPLIERS
Special features offered by hotels are subject to change at the hotel's discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible via the contact information in the booking. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within seven days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior). In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us or a supplier, or if landing rights are denied by a foreign government, the flight will be cancelled with a full refund.

CANCELATION & CHANGES PRIOR TO DEPARTURE
Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. Generally flight tickets cannot be refunded if they are partially used. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Please note that all reservation changes are subject to availability and the terms and conditions of your supplier.Changes to the travel date, the destination , the place of departure, accommodation or type of transportation usually are charged by the Supplier as for a cancellation. Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or eticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

NO-SHOWS
Failure to travel without prior notification is considered a no-show and the entire cost of reservation is non-refundable, subject to policies and procedures of the providers of travel and accommodations.

REFUNDS FOR UNUSED SERVICES
Unused hotel nights are refundable only to the extent that we receive a refund from the hotels, after cancellation charges are levied by the hotel, if any. Unused transfers and/or sightseeing tours included in the basic tours will only be refunded to the extent that we receive a refund from the supplier. To get a prompt refund for unused services, clients must submit to us evidence from the hotel or other operator that services were unused and are refundable. A copy of the checkout bill will help to expedite the processing of any refund due, if applicable. If no proof is furnished, a refund may be made pending an investigation, which may take up to three months. TO BE ACCEPTED, ALL REFUND CLAIMS MUST BE PRESENTED NO LATER THAN 30 DAYS AFTER THE TRIP HAS ENDED. All refund claims must be submitted in writing to: Connoisseur’s World, 429 Lenox Ave, Miami Beach, FL Attn: REFUNDS. Connoisseur’s World cannot accept faxed refund requests. No refund or adjustment will be made for any changes, cancellations or modifications of services provided in this itinerary, if such changes are made by the tour participant during the tour.

COMPLAINTS
If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us in the United States through www.connoisseurs.me If you fail to timely contact us, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.

If you do not claim individual travel services that have been properly offered to you, due to premature return or for other compelling reasons, you are not entitled to a partial refund of the price. However, we will make our best efforts by the service providers for reimbursement of expenses saved. This obligation does not apply in cases of completely insignificant services.

LIABILITY STATEMENT
Connoisseur’s World and its employees, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to Connoisseur’s World. Connoisseur’s World is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Connoisseur’s World is not responsible for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, or for any failure of any transportation mechanism to arrive or depart on time. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk. You may see the name Connoisseur’s World affixed to motor vehicles, on signs around the hotel or elsewhere. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by Connoisseur’s World in any way. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Connoisseur’s World is not liable for any consequential loss or damage.

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release Connoisseur’s World from all claims arising out of any problem covered in this paragraph. Accordingly, you agree that any disputes arising out of this contract must be brought in Miami Dade County, Florida, and that any action taken outside of Miami Dade County, Florida shall not be enforceable against Connoisseur’s World in Florida or in any other state.

HEALTH & SPECIAL REQUIREMENTS
It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise your consultant of any special requirements you may have, for example, special meals, medical requirements and so on.

PHYSICAL DISABILITIES
Customers requiring special facilities, services or accommodations must disclose such needs to Connoisseur’s World at time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed. Available accommodation standards vary by airline, hotel/cruise ship and are not within the control of Connoisseur’s World. Your foreign destination may not conform to the United States' Americans with Disabilities Act requirements, and facilities for disabled persons may be extremely limited. Connoisseur’s World assumes no liability for the failure for the provision of accommodations by a travel vendor. Peanut Allergies: Airlines cannot guarantee nut-free flights and customers are encouraged to review all health concerns with their physicians prior to flying.

AIR TRANSPORTATION & INTERNATIONAL FLIGHTS
Connoisseur’s World has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken. Notice on Aircraft Cabin Insecticide Treatment: Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm

PASSPORT, VISA &IMMIGRATION REQUERMENTS
It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled. An entry visa and passport may be required. It is the customer's responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. At least one person occupying a room must be 18 years or older to check into a hotel or other accommodations. Please verify the most current documentation and entry requirements with the country's consulate, an immigration office or at www.travel.state.gov. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.

REFUSAL OF SERVICES
Service providers reserve the right to refuse service to travelers at their sole discretion and including without limitation if the traveler:
  • Lacks proper documentation for the country of destination;
  • Has a contagious disease;
  • Is under the influence of alcohol, drugs or narcotics; and/or
  • Manifests disruptive and/or unruly behavior.

Connoisseur’s World assumes no liability for the acts of the service provider in refusing service.

PRIVACY POLICY
Connoisseur’s World is committed to protecting the privacy and confidentiality of your personal information. Click here to view our Privacy Policy.

JURISDICTION
You agree that any disputes arising out of this contract must be brought in Miami Dade County, Florida, and that any action taken outside of Miami Dade County, Florida shall not be enforceable against Connoisseur’s World in Florida or in any other state.

SELLER OF TRAVEL REGISTRATIONS
Connoisseur’s World is registered as a seller of travel in each of the states listed below:


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